We value your satisfaction and strive to make every purchase worry-free.
Order Cancellation
- Orders can be cancelled within 3 working days of placement, provided the shipment has not yet been dispatche
- Once dispatched, orders cannot be cancelled or modified.
- To cancel an order, please email support@digichai.in with your Order ID and reason for cancellation.
Refund Process
- Approved cancellations and eligible refunds are processed within 7 working days through the original payment method.
- You will receive a confirmation email once your refund has been initiated.
Damaged or Defective Products
- If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery by emailing support@digichai.in.
- Include images/videos of the damaged item and your Order ID for verification.
- After review, we will offer a replacement, repair, or full refund, depending on the nature of the issue.
Non-Refundable Situations
Refunds or replacements will not be applicable in the following cases:
- Product damaged due to improper handling or installation after delivery
- Unauthorized modifications or misuse
- Complaints raised beyond the specified reporting period
Need Help?
For any shipping or order-related queries, please contact:
Mail: support@digichai.in
Phone no.: 1800 833 2488
